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The Regional Office's Resettlement Role

Australia and New Zealand have yearly refugee resettlement quotas of 6,000 and 750 places respectively. The UNHCR Regional Office in Canberra works closely with these countries to determine the composition of their quotas, to ensure that their resettlement policies are consistent with UNHCR resettlement policy as contained in the Resettlement Handbook and to assist in the submission (not decision to submit or accept) of resettlement cases.

Answers to frequently asked questions

When does UNHCR submit a Case for Resettlement?

Who makes the decision to resettle a refugee?


What is the effect of offering to sponsor a family or friend on the UNHCR decision to refer a case for resettlement?


What other resettlement programs/options exist?


I or my relatives have been asked to pay money for UNHCR resettlement services.


I am a refugee in Australia/New Zealand and my spouse or minor children are separated from me and in need of resettlement. What is the procedure to be reunited?


I am a refugee from outside the region, how do I become resettled in Australia or New Zealand?


I live in Australia/New Zealand and would like to sponsor my family/friend to be resettled in these countries. What can I do?


I am a refugee from outside the region and would like to be resettled in Australia and or New Zealand. Can your office help?

I am a rejected asylum seeker in Australia/ New Zealand or a recognised refugee in these countries and would like to be resettled elsewhere. Can you help?

When does UNHCR submit a Case for Resettlement?

Of the ten million refugees that UNHCR is currently assisting worldwide less than 1% can be referred for resettlement to a third country due to the places available.

UNHCR will only submit applications for resettlement to third countries on behalf of individuals who are first determined to be refugees within the meaning of the 1951 Convention relating to the Status of Refugees and the 1967 Protocol and who additionally face security issues in the country of asylum which cannot be solved locally. UNHCR also considers family reunification and vulnerability (woman at risk, victims of torture) when assessing a refugee’s need for resettlement.

With regard to requests for resettlement solely on family reunification grounds, only reunification of the immediate family is normally promoted by UNHCR (i.e. spouses, minor or dependant unmarried children, parents of minor children).

For further information please refer to the UNHCR Resettlement Handbook.

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Who makes the decision to resettle a refugee?

The decision with regard to eligibility for resettlement referral lies with the UNHCR Office in the country of asylum, not with the Regional Office in Canberra. The Regional Office in Canberra has no authority over that decision. If you have a relative or friend in need of resettlement please advise them to contact the local UNHCR Office.  To email the relevant UNHCR office visit, click here or visit www.unhcr.org/cgi-bin/texis/vtx/contact  

Once the UNHCR office in the country of asylum decides that a person is in need of resettlement in Australia or New Zealand, the case is referred to the Australian Government via the local Australian Embassy in the country of asylum or to the New Zealand Government via the Regional Office in Canberra.

The Australian and New Zealand Governments make the final decision on whether the refugee will be resettled according to their criteria, not UNHCR. Further information on the Australian criteria can be obtained from the DIMIA website. The New Zealand Government generally follows the UNHCR criteria, outlined in the New Zealand chapter of the UNHCR Resettlement Handbook.

UNHCR cannot guarantee that a resettlement referral will be accepted.

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What is the effect of offering to sponsor a family or friend on the UNHCR decision to refer a case for resettlement?

Sponsorship by extended family members or a community organisation does not affect the decision as to whether a refugee is referred for resettlement by UNHCR.

However, once UNHCR identifies a refugee to be in need of resettlement, the existence of a sponsor may be a factor in deciding where to refer a case, for example in New Zealand or Australia or elsewhere.

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What other resettlement programs/options exist?

Although some persons may not merit resettlement according to UNHCR Guidelines, they may be eligible for resettlement consideration under other components of the Australian and New Zealand humanitarian and migration programs.

Please directly approach these Governments for advice.

The relevant websites are: http://www.immi.gov.au/refugee/index.htm and
http://www.immigration.govt.nz/Migrant/
Stream/Live/FamilyQuota/
.

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I or my relatives have been asked to pay money for UNHCR resettlement services.

All UNHCR resettlement services, information and documents are free. If you have been asked to pay money please contact the Inspector General’s Office.

The Inspector General’s office, which reports directory to the High Commissioner, is independent, accountable and appropriately empowered to investigate all reports of misconduct.   The contact details for the Inspector General Office in Geneva are:

Confidential fax: + 41-22-739-7380
E-mail : inspector@unhcr.org
Telephone hotline: +41-22-739-8844


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I am a refugee in Australia/New Zealand and my spouse or minor children are separated from me and in need of resettlement. What is the procedure to be reunited?

If they have protection concerns in the country of asylum please advise them to contact the local UNHCR Office immediately.

If you are in Australia and a temporary protection visa holder, whilst UNHCR promotes the reunification of immediate family members, the final decision to resettle a refugee is the voluntary act of individual governments. In Australia, according to the law, TPV holders are ineligible for resettlement on family reunification grounds. Please contact our office if they are facing forced return to their country of origin or if your minor children are unaccompanied.

If you are in Australia and a permanent visa holder, please refer to the sponsorship arrangements for immediate family at the DIMIA website.

If you are in New Zealand, and a refugee please contact the New Zealand Immigration Service.

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I am a refugee from outside the region, how do I become resettled in Australia or New Zealand?

You need to contact your local UNHCR office in your country of asylum. The decision with regard to eligibility for resettlement referral lies with the UNHCR office in the country of asylum and not with the UNHCR Office in Canberra.

The decision is made according to the UNHCR criteria outlined above.

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I live in Australia/New Zealand and would like to sponsor my family/friend to be resettled in these countries.  What can I do?

Sponsorship does not affect the decision as to whether a refugee is referred for resettlement by UNHCR. The decision to submit a person for resettlement is made according to UNHCR Guidelines, which are briefly explained above.

The decision to refer a case is made by the UNHCR office in the country of asylum in which your friend/relative resides and not by the UNHCR Office in Canberra. For the contact details of the relevant Office please see http://www.unhcr.org/cgi-bin/texis/vtx/home.

Although some persons may not merit resettlement according to UNHCR Guidelines, they may be eligible for resettlement consideration under other components of the Australian and New Zealand humanitarian and migration programs.

Please directly approach these Governments for advice.

The relevant websites are: http://www.immi.gov.au/refugee/index.htm and
http://www.immigration.govt.nz/Migrant/
Stream/Live/FamilyQuota/
.

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I am a refugee from outside the region and would like to be resettled in Australia and or New Zealand. Can your office help me?

You will need to contact your local UNHCR office in your country of asylum and not the UNHCR Regional Office in Canberra. Eligibility for UNHCR resettlement referral lies with the UNHCR office in the country of asylum and NOT with the UNHCR Regional Office in Canberra. Please also note the UNHCR criteria for resettlement outlined above.

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I am a rejected asylum seeker in Australia/ New Zealand or a recognised refugee in these countries and would like to be resettled elsewhere. Can you help?

According to UNHCR's Resettlement Guidelines, UNHCR will only submit applications for resettlement to third countries on behalf of individuals determined to be refugees. If you have been determined not to be a refugee by either the Australian or New Zealand process you are not entitled to resettlement.

Even if you have been recognized as a refugee in Australia or New Zealand, as both of these countries are signatories to the 1951 Convention relating to the Status of Refugees and provide effective protection to those granted refugee status, UNHCR does not assist in the resettlement of refugees from Australia or New Zealand to a third country.

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UNHCR Resettlement Handbook
November 2004 edition of the UNHCR Resettlement Handbook.
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Integration Handbook Refugee Resettlement Integration Handbook: Refugee Resettlement
A handbook on the reception and integration of resettled refugees.
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Fact Sheets on Resettlement from Various Countries
- Africa (pdf 20Kb)
- Egypt (pdf 36Kb)
- South Africa (pdf 27Kb)
- Turkey (pdf 28Kb)
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 Resettlement Fraud Warning

Important Notice
UNHCR has discovered that unscrupulous individuals are using elaborate internet scams to prey on vulnerable people by offering them resettlement in exchange for money. Please read our news story here.

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